We aim to always make it right for you, within reason. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Any unused and unopened products can be returned to us for a full refund or replacement.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.If a product is used we generally cannot accept a return as used cosmetic products cannot be returned or resold. If there's any issue with our product, delivery or service please reach out to us and we'll make it right. 

To start a return, you can contact us at hello@tannow.co.uk. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at hello@tannow.co.uk